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How your team collaborates in Front

course
How your team collaborates in Front

About the Course

Supercharge your team with Front’s suite of collaborative features designed to help everyone together work with maximum efficiency. In this course, you will learn how to assign and share work, have internal discussions, and increase productivity with message templates. Gone are the days of forwarding and composing more emails to answer an inquiry — now everything can be streamlined within Front and your customers will hear back faster than ever.

Course Instructor

Helena Li
Helena Li
Product Education Manager
Not started
Enroll
Course Outline
  1. Overview
    1. Let's get started!
  2. Shared inboxes: the new way to email
    1. One inbox, multiple players
  3. Collaborate in-thread with comments and mentions
    1. Have internal conversations alongside customer inquiries
  4. Share drafts to compose the best response
    1. Work on drafts together in real-time
  5. Hands-on activity
    1. Share a personal draft with your teammate
  6. How your inbox organizes your work
    1. What are the sections of your inbox?
    2. Participants menu shows subscribers
    3. Subscribe and unsubscribe to conversations
  7. Create new follow-ups from an original conversation
    1. Link related conversations for quicker resolution
  8. Use message templates to optimize your time
    1. Message templates for the whole team
    2. Dynamic variables save you even more time
  9. Out of Office status keeps conversations moving
    1. Your customers hear back even when you’re away
  10. Quiz
    1. Check your understanding
  11. Feedback
    1. What did you think of this course?
How your team collaborates in Front

About the Course

Supercharge your team with Front’s suite of collaborative features designed to help everyone together work with maximum efficiency. In this course, you will learn how to assign and share work, have internal discussions, and increase productivity with message templates. Gone are the days of forwarding and composing more emails to answer an inquiry — now everything can be streamlined within Front and your customers will hear back faster than ever.

Not started
Enroll
Course Outline
  1. Overview
    1. Let's get started!
  2. Shared inboxes: the new way to email
    1. One inbox, multiple players
  3. Collaborate in-thread with comments and mentions
    1. Have internal conversations alongside customer inquiries
  4. Share drafts to compose the best response
    1. Work on drafts together in real-time
  5. Hands-on activity
    1. Share a personal draft with your teammate
  6. How your inbox organizes your work
    1. What are the sections of your inbox?
    2. Participants menu shows subscribers
    3. Subscribe and unsubscribe to conversations
  7. Create new follow-ups from an original conversation
    1. Link related conversations for quicker resolution
  8. Use message templates to optimize your time
    1. Message templates for the whole team
    2. Dynamic variables save you even more time
  9. Out of Office status keeps conversations moving
    1. Your customers hear back even when you’re away
  10. Quiz
    1. Check your understanding
  11. Feedback
    1. What did you think of this course?

Course Instructor

Helena Li
Helena Li
Product Education Manager