This learning path is ideal for:

• Front account admins
• Individuals responsible for setting up and onboarding a company to Front

This path provides complete and guided onboarding resources to quickly get up and running in Front! Whether your company is 20 or 2,000 Front users, by completing this learning path, you will have successfully set up and customized your company's Front account and be ready to launch to your team in under 3 hours!

This learning path is ideal for:

• New Front users
• Front users looking to learn best practices

These short, self-paced courses will help get any new Front user up and running with Front in just 1 hour!

Learn key Front concepts like commenting, assigning, and how to finally manage your inbox with archiving. Discover how to manage and organize both individual and team work in Front.

This learning path is for individuals looking to become Front Certified Partners to distribute and sell Front to new customers.

Front enables service providers, agencies, system integrators, and consultants to expand their offerings and build stronger relationships. For sales, customer support, operations, or IT services, we have incentives and dedicated resources to drive business and client growth. This learning path provides Front Partners with the resources they need to develop their Front toolkit.

If you’re a Front customer looking for user training, please check out the other learning paths and courses.

This learning path is ideal for:

• Front admins looking to use analytics to build reports for measurement and training

• Company executives, directors, and managers looking to report on company metrics to help inform business decisions

This 1.5-hour learning path provides a deep dive into Front analytics. You’ll learn what you’re able to measure, what questions you can answer, and how to create and schedule custom reports that help teams make better business decisions. You’ll also learn details about each report type offered with Front Analytics.

It’s time to validate your skill set by becoming a Front Certified Administrator!

This learning path will cover all of the skills and knowledge needed to prepare you for the certification exam, which is the final step in obtaining your official certification.

Certification qualifications:

1. Successfully complete all courses in the Front Administrator Certification learning path

2. Complete all required assignments

3. Successfully pass the certification exam with a score of 80%

Upon successful completion of this program, you will receive a certificate, valid for 365 days that certifies you as an official Front Certified Administrator. With this certification, you are qualified to set up and onboard an organization to Front as well as have demonstrated appropriate acumen to understand and successfully launch your organization’s customer operations platform.

Before starting this certification, you should already have a basic understanding of what Front is and how to use it.

This learning path is for you if you:

• Are bringing your support team onto Front for the first time and want to set up

• Already have your support team running on Front and want to supercharge your processes with best practices

• Run a non-support team and want some inspiration you can apply to your team

This learning path includes insights from support team experts who have used Front to level up their support team operations. We’ll cover a variety of features integral to support team's success to ensure your team is getting the most with Front. We recommend taking the first course in the learning path first, and the remaining courses can be taken in any order. 

This learning path is for you if you:

• Are a Front admin interested in setting up integrations with external systems without having to learn to code

• Are a developer interested in learning whether Front’s no-code Connectors framework is a faster way to build your integration compared to a fully-fledged app integration

Connectors allow you to build integrations in Front without writing code. You can enable powerful functionality like accessing order or shipment information automatically in a Front conversation anytime a matching ID is mentioned, canceling an order without leaving Front, or updating a customer record in your CRM with new information from your recent conversation.

So long as you know a little about APIs—and don’t worry if you don’t because this learning path contains a primer on APIs!—you can set up Connector workflows in Front triggered by rules and macros that execute actions or read data from external systems.

This learning path is ideal for:

• All Front users

This learning path provides a comprehensive overview of how to leverage Front's artificial intelligence (AI) features. Front Intelligence is the AI layer that transforms customer service with powerful automation, real-time assistance, and actionable insights. This learning path will cover the various ways to leverage AI with Front to empower you and your team to make smarter, faster decisions.