This learning path is ideal for:

• Front account admins
• Individuals responsible for setting up and onboarding a company to Front

This path provides complete and guided onboarding resources to quickly get up and running in Front! Whether your company is 20 or 2,000 Front users, by completing this learning path, you will have successfully set up and customized your company's Front account and be ready to launch to your team in under 3 hours!

This learning path is ideal for:

• New Front users
• Front users looking to learn best practices

These short, self-paced courses will help get any new Front user up and running with Front in just 1 hour!

Learn key Front concepts like commenting, assigning, and how to finally manage your inbox with archiving. Discover how to manage and organize both individual and team work in Front.

This learning path is ideal for:

• Front admins looking to use analytics to build reports for measurement and training

• Company executives, directors, and managers looking to report on company metrics to help inform business decisions

This 1.5-hour learning path provides a deep dive into Front analytics. You’ll learn what you’re able to measure, what questions you can answer, and how to create and schedule custom reports that help teams make better business decisions. You’ll also learn details about each report type offered with Front Analytics.

It’s time to validate your skill set by becoming a Front Certified Administrator!

Be recognized for your in-depth knowledge of Front and earn your company’s trust as the go-to expert for all things Front.

This learning path will cover all of the skills and knowledge needed to prepare you for the certification exam, which is the final step in obtaining your official certification.

Certification qualifications:

1. Successfully complete all courses in the Front Administrator Certification learning path

2. Complete all required assignments

3. Successfully pass the certification exam with a score of 80%

Upon successful completion of this program, you will receive a certificate, valid for 365 days that certifies you as an official Front Certified Administrator. With this certification, you are qualified to set up and onboard an organization to Front as well as have demonstrated appropriate acumen to understand and successfully launch your organization’s customer operations platform.

Before starting this certification, you should already have a basic understanding of what Front is and how to use it.