Make smarter decisions with Front analytics

Learning Path
Make smarter decisions with Front analytics

About This Learning Path

This learning path is ideal for:

  • Front admins looking to use analytics to build reports for measurement and training

  • Company executives, directors, and managers looking to report on company metrics to help inform business decisions


This 1.5-hour learning path provides a deep dive into Front analytics. You’ll learn what you’re able to measure, what questions you can answer, and how to create and schedule custom reports that help teams make better business decisions. You’ll also learn details about each report type offered with Front analytics.

Instructors

Helena Li
Helena Li
Matthew Meeks
Matthew Meeks
Not started
Enroll
Setting up and customizing your Front analytics
Setting up and customizing your Front analytics
Optional
Measuring and improving team performance
Measuring and improving team performance
Optional
Understanding and handling your company's workload
Understanding and handling your company's workload
Optional
Classifying, organizing, and measuring conversations with tags
Classifying, organizing, and measuring conversations with tags
Optional
Leveraging SLAs to create safety nets and never miss a message again
Leveraging SLAs to create safety nets and never miss a message again
Optional
Satisfied Customers: A guide to measuring and improving CSAT
Satisfied Customers: A guide to measuring and improving CSAT
Optional
Learning Path
Make smarter decisions with Front analytics
Make smarter decisions with Front analytics
Not started
Enroll

About This Learning Path

This learning path is ideal for:

  • Front admins looking to use analytics to build reports for measurement and training

  • Company executives, directors, and managers looking to report on company metrics to help inform business decisions


This 1.5-hour learning path provides a deep dive into Front analytics. You’ll learn what you’re able to measure, what questions you can answer, and how to create and schedule custom reports that help teams make better business decisions. You’ll also learn details about each report type offered with Front analytics.

Setting up and customizing your Front analytics
Setting up and customizing your Front analytics
Optional
Measuring and improving team performance
Measuring and improving team performance
Optional
Understanding and handling your company's workload
Understanding and handling your company's workload
Optional
Classifying, organizing, and measuring conversations with tags
Classifying, organizing, and measuring conversations with tags
Optional
Leveraging SLAs to create safety nets and never miss a message again
Leveraging SLAs to create safety nets and never miss a message again
Optional
Satisfied Customers: A guide to measuring and improving CSAT
Satisfied Customers: A guide to measuring and improving CSAT
Optional

Instructors

Helena Li
Helena Li
Matthew Meeks
Matthew Meeks
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