All Courses
Enroll in individual courses through the course catalog
Filters
Use Cases
Support
Logistics
Plan
Starter
Growth
Scale
Premier
Trial
Difficulty
Beginner
Intermediate
Advanced
Duration
<10 min
15-30 min
30+ min
Not started
25 min
Consolidating your customer communication channels
Harness Front's omnichannel powers and to add all your channels to Front.
Not started
17 min
Routing & assigning conversations to the right owners
Learn how to route work to the right queue and assign it to the right teammates.
Not started
Accelerate support operations with automations and integrations
Boost your support team’s output with these automations and integrations.
Not started
15 min
Advanced Front admin settings
Leverage more advanced admin capabilities and settings to customize your company’s Front workspace.
Not started
15 min
Become a Front power user
Learn tips and tricks that will take your Front skills to the next level.
Not started
Boosting your workflows with custom fields
Supercharge your automations with custom fields unique to your business, making your workflows even more efficient.
Not started
20 mins
Bringing customer context into Front with contacts and accounts
Learn how to use your customer information to automate workflows and respond with care.
Not started
20 min
Build powerful AI chatbots with no coding
Build an automated chatbot to triage customer inquiries, answer questions with AI, re-route to a human when needed, and up-level processes with analytics.
Not started
Centralize information with Front Knowledge Base
Centralize knowledge into both internal and external knowledge bases so your team and customers always have the source of truth.
Not started
13 min
Classifying, organizing, and measuring conversations with tags
Learn how to create, apply, and use tags to categorize your conversations and measure them with analytics
Not started
7 min
Connecting your apps to where work happens
Learn how to integrate all your 3rd party applications.
Not started
23 min
Dynamic objects: access third-party systems within a conversation
Set up dynamic objects to automatically access your third-party systems directly from Front conversations.
Not started
Elevate your customer support utilizing Front settings, analytics, and workflows
Systematize your settings, analytics, and workflows for your support team to do their best work
Not started
15 min
How your team collaborates in Front
Supercharge your team with Front’s suite of collaborative features designed to help everyone together work with maximum efficiency.
Not started
17 min
Launching Front to your team
Learn how to invite your teammates and launch Front for your company!
Not started
10 min
Leveraging SLAs to create safety nets and never miss a message again
Learn how to create and use SLAs to ensure your team responds within a certain amount of time to all messages.
Not started
5 min
Managing your Front account in admin settings
Get an overview of Front’s settings for a Front admin and the most relevant settings that admins can use to manage their team settings in Front.
Not started
15 min
Managing your inbox like a pro
Learn all the key features in Front to triage your inbox and complete your work like a pro.
Not started
25 min
Measuring and improving team performance
Monitor and take action on key trends for team productivity and individual teammate performance.
Not started
Optimizing email deliverability for Front
Configure your SMTP forwarding email channels, a crucial step for optimal deliverability of your emails.
Not started
10 min
Satisfied Customers: A guide to measuring and improving CSAT
Learn how to use Front's CSAT Scoring and analytics to measure and improve your customer satisfaction.
Not started
11 min
Setting up and customizing your Front analytics
Learn how to leverage Front analytics to power your business decision-making.
Not started
10 min
Setting up and optimizing your individual Front workspace
Get ready to work in Front by setting up your account from beginning to end.
Not started
Set up a world-class Support team with Front
Build the foundations of your support workflow and deliver exceptional customer service with Front.
Not started
Streamlining your internal teams with workspaces
Organize the different areas of your business into streamlined workspaces.
Not started
15 min
Understanding and handling your company's workload
Take a deep dive into your Conversations and Message Templates reports in Front analytics.
Not started
30 min
Understanding rules, automation, and workflows in Front
Create rules to automate your workflows and reach your business goals faster.
