Your support team plays one of the most critical roles in your company — whether you’re a company of 5 or 5000, the support your customers receive is one of the most memorable experiences they’ll have with you. Let your customer support be what keeps your customers coming back, which starts with enabling your team with a well-oiled system to deliver that best-in-class experience.

This course will teach you several key aspects of building that machine, around the themes of workflows to boost teammate productivity both in daily tasks and external interactions. By the end of the course, you’ll know how to streamline your inbox management, rule implementation, and shift coordination across time zones, all using teammate groups; use analytics tailored for support teams to continue improving; and set up key support workflows to improve productivity and internal processes.

Be sure to check out the full customer support learning path!