Front for customer support teams

Learning Path
Front for customer support teams

About This Learning Path

This learning path is for you if you:

  • Are bringing your support team onto Front for the first time and want to set up

  • Already have your support team running on Front and want to supercharge your processes with best practices

  • Run a non-support team and want some inspiration you can apply to your team


This learning path includes insights from support team experts who have used Front to level up their support team operations. We’ll cover a variety of features integral to support team's success to ensure your team is getting the most with Front. We recommend taking the first course in the learning path first, and the remaining courses can be taken in any order. 

Not started
Start Path
Set up a world-class Support team with Front
Set up a world-class Support team with Front
Enhance support operations with automations and integrations
Enhance support operations with automations and integrations
Understanding rules, automation, and workflows in Front
Understanding rules, automation, and workflows in Front
Elevate your customer support utilizing Front settings, analytics, and workflows
Elevate your customer support utilizing Front settings, analytics, and workflows
Setting up and customizing your Front analytics
Setting up and customizing your Front analytics
Satisfied Customers: A guide to measuring and improving CSAT
Satisfied Customers: A guide to measuring and improving CSAT
Leveraging SLAs to create safety nets and never miss a message again
Leveraging SLAs to create safety nets and never miss a message again
Centralize information with an AI-ready Front Knowledge Base
Centralize information with an AI-ready Front Knowledge Base
Build powerful AI chatbots with no coding
Build powerful AI chatbots with no coding
Learning Path
Front for customer support teams
Front for customer support teams
Not started
Start Path

About This Learning Path

This learning path is for you if you:

  • Are bringing your support team onto Front for the first time and want to set up

  • Already have your support team running on Front and want to supercharge your processes with best practices

  • Run a non-support team and want some inspiration you can apply to your team


This learning path includes insights from support team experts who have used Front to level up their support team operations. We’ll cover a variety of features integral to support team's success to ensure your team is getting the most with Front. We recommend taking the first course in the learning path first, and the remaining courses can be taken in any order. 

Set up a world-class Support team with Front
Set up a world-class Support team with Front
Enhance support operations with automations and integrations
Enhance support operations with automations and integrations
Understanding rules, automation, and workflows in Front
Understanding rules, automation, and workflows in Front
Elevate your customer support utilizing Front settings, analytics, and workflows
Elevate your customer support utilizing Front settings, analytics, and workflows
Setting up and customizing your Front analytics
Setting up and customizing your Front analytics
Satisfied Customers: A guide to measuring and improving CSAT
Satisfied Customers: A guide to measuring and improving CSAT
Leveraging SLAs to create safety nets and never miss a message again
Leveraging SLAs to create safety nets and never miss a message again
Centralize information with an AI-ready Front Knowledge Base
Centralize information with an AI-ready Front Knowledge Base
Build powerful AI chatbots with no coding
Build powerful AI chatbots with no coding