About the Course
Welcome to Collaborate & Manage Conversations, where you’ll learn how to work together in Front to handle conversations efficiently and deliver great customer experiences.
In this course, you’ll explore how to collaborate directly within conversations using comments, mentions, and shared drafts—so your team can stay aligned without switching tools. You’ll also learn how to manage ownership with assignments, keep your inbox organized with statuses and workflows, and use tools like snoozing and views to stay focused on what matters most.
Along the way, you’ll build practical habits for managing conversations from start to finish—whether you’re responding independently or working across teammates and teams.
By the end of this course, you’ll be able to manage conversations with clarity, collaborate seamlessly, and keep your work organized in Front.
Course Instructor
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Course overview
- Welcome
- Learning objectives
-
The conversation lifecycle
- Understand how work flows in Front
- 📽️ How conversations move through Front
-
Collaborate like a team
- Work together behind the scenes
- Components of collaboration
- 📽️ Collaborate in Front
-
Keep all context in one place
- Moving from messages to complete workflows
- Understand your customer with Contact Details
- Connect related context with linked conversations
- Track follow-ups with tasks
- Take follow-up action without leaving the conversation
- 🎥 Manage conversations with full context
-
Organize work with tags & views
- Understand how Front organizes conversations
- Use tags to organize and prioritize your work
- Use views to focus on the right work
- 🎥 Organize your work with tags and views
-
Manage your inbox with clarity
- Front’s “inbox-zero” mentality
- Use snooze when timing matters
- Use archive to mark work as complete
- How your team stays aligned with conversation statuses
- Putting it all together—from message to resolution
-
Best practices
- 🧠 Helpful tips to keep in mind
-
Check your knowledge
- Quiz
-
Continue your learning
- Additional resources
- Need help?
- Up next
-
Feedback
- What did you think of this course?
About the Course
Welcome to Collaborate & Manage Conversations, where you’ll learn how to work together in Front to handle conversations efficiently and deliver great customer experiences.
In this course, you’ll explore how to collaborate directly within conversations using comments, mentions, and shared drafts—so your team can stay aligned without switching tools. You’ll also learn how to manage ownership with assignments, keep your inbox organized with statuses and workflows, and use tools like snoozing and views to stay focused on what matters most.
Along the way, you’ll build practical habits for managing conversations from start to finish—whether you’re responding independently or working across teammates and teams.
By the end of this course, you’ll be able to manage conversations with clarity, collaborate seamlessly, and keep your work organized in Front.
-
Course overview
- Welcome
- Learning objectives
-
The conversation lifecycle
- Understand how work flows in Front
- 📽️ How conversations move through Front
-
Collaborate like a team
- Work together behind the scenes
- Components of collaboration
- 📽️ Collaborate in Front
-
Keep all context in one place
- Moving from messages to complete workflows
- Understand your customer with Contact Details
- Connect related context with linked conversations
- Track follow-ups with tasks
- Take follow-up action without leaving the conversation
- 🎥 Manage conversations with full context
-
Organize work with tags & views
- Understand how Front organizes conversations
- Use tags to organize and prioritize your work
- Use views to focus on the right work
- 🎥 Organize your work with tags and views
-
Manage your inbox with clarity
- Front’s “inbox-zero” mentality
- Use snooze when timing matters
- Use archive to mark work as complete
- How your team stays aligned with conversation statuses
- Putting it all together—from message to resolution
-
Best practices
- 🧠 Helpful tips to keep in mind
-
Check your knowledge
- Quiz
-
Continue your learning
- Additional resources
- Need help?
- Up next
-
Feedback
- What did you think of this course?