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Smart CSAT and QA: AI Analytics to Power Your Business

course
Smart CSAT and QA: AI Analytics to Power Your Business

About the Course

This course covers the following Front AI-powered features:

  • Smart Quality Assurance (QA)
  • Smart Customer Satisfaction (CSAT)
  • AI-powered analytics

Together, these move you from manual, partial reviews to automatic, complete insight into how your team is doing and how your customers feel about it — plus best practices for acting on what you find.

Course Instructor

Matthew Meeks
Matthew Meeks
Product Education Manager
Not started
Enroll
Course Outline
  1. Course Overview
    1. Welcome
    2. Learning Objectives
  2. Smart QA
    1. Meet Smart QA
    2. What a QA process actually does
    3. The traditional pitfalls (and why use Smart QA)
    4. The benefits of creating a Smart QA process with Front
    5. STEP 1: Build your scorecard
    6. STEP 2: Turn on your rule
    7. Creating a scorecard and enabling your rule
    8. ✏️ Activity: Recap checklist
  3. Smart CSAT
    1. Meet Smart CSAT
    2. Why AI-powered CSAT matters
    3. The initial Shock Factor
    4. Setting up Smart CSAT
  4. Turn your Data into Insights
    1. Smart CSAT Analytics Walkthrough
    2. Smart QA Analytics Report Walkthrough
  5. Best Practices
    1. 🧠 Helpful tips to keep in mind
  6. Check your understanding
    1. Quiz
  7. Feedback
    1. What did you think of this course
Smart CSAT and QA: AI Analytics to Power Your Business

About the Course

This course covers the following Front AI-powered features:

  • Smart Quality Assurance (QA)
  • Smart Customer Satisfaction (CSAT)
  • AI-powered analytics

Together, these move you from manual, partial reviews to automatic, complete insight into how your team is doing and how your customers feel about it — plus best practices for acting on what you find.

Not started
Enroll
Course Outline
  1. Course Overview
    1. Welcome
    2. Learning Objectives
  2. Smart QA
    1. Meet Smart QA
    2. What a QA process actually does
    3. The traditional pitfalls (and why use Smart QA)
    4. The benefits of creating a Smart QA process with Front
    5. STEP 1: Build your scorecard
    6. STEP 2: Turn on your rule
    7. Creating a scorecard and enabling your rule
    8. ✏️ Activity: Recap checklist
  3. Smart CSAT
    1. Meet Smart CSAT
    2. Why AI-powered CSAT matters
    3. The initial Shock Factor
    4. Setting up Smart CSAT
  4. Turn your Data into Insights
    1. Smart CSAT Analytics Walkthrough
    2. Smart QA Analytics Report Walkthrough
  5. Best Practices
    1. 🧠 Helpful tips to keep in mind
  6. Check your understanding
    1. Quiz
  7. Feedback
    1. What did you think of this course

Course Instructor

Matthew Meeks
Matthew Meeks
Product Education Manager