About the Course
When your company creates its first AI Agent, Compass turns on automatically and starts evaluating that agent's conversations with Smart QA and Smart CSAT — no setup required. This course walks admins through what Compass does, how to turn it on or off, how scoring works for AI Agent conversations, and where to find the results. By the end, you'll know exactly what that toggle in Company AI Settings controls and what it doesn't.
Course Instructor
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Course Overview
- Welcome
- Learning objectives
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What Compass Is (and Why It Matters)
- Quality Agent measurement that's just on
- Compass Overview
- Reply quality - understanding the score
- Draft edit level
- Fixing a Bad Score
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Compass Agent Testing
- Simulations
- Running a simulation
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Compass in Analytics
- AI Agent Report Overview
- Finding Your Agent's Results in Smart QA and Smart CSAT
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Best Practices
- 🧠 Helpful tips to keep in mind
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Check your understanding
- Quiz
-
Feedback
- What did you think of this course?
About the Course
When your company creates its first AI Agent, Compass turns on automatically and starts evaluating that agent's conversations with Smart QA and Smart CSAT — no setup required. This course walks admins through what Compass does, how to turn it on or off, how scoring works for AI Agent conversations, and where to find the results. By the end, you'll know exactly what that toggle in Company AI Settings controls and what it doesn't.
-
Course Overview
- Welcome
- Learning objectives
-
What Compass Is (and Why It Matters)
- Quality Agent measurement that's just on
- Compass Overview
- Reply quality - understanding the score
- Draft edit level
- Fixing a Bad Score
-
Compass Agent Testing
- Simulations
- Running a simulation
-
Compass in Analytics
- AI Agent Report Overview
- Finding Your Agent's Results in Smart QA and Smart CSAT
-
Best Practices
- 🧠 Helpful tips to keep in mind
-
Check your understanding
- Quiz
-
Feedback
- What did you think of this course?