Centralize information with an AI-powered Front Help Center

course
Centralize information with an AI-powered Front Help Center

About the Course

Information sprawl in businesses is a challenge that eats up time, resources, and customer relationships. Instead of investing the limited time we have into building trust and solving problems with customers, we often spend it gathering dispersed information or finding the right SME to even start the process. With Front Help Center, you’ll skip the searching and be able to house all your knowledge within the Front ecosystem, which thoughtfully integrates your knowledge base into your AI workflows where you’ll find it most useful.


In this course, you’ll learn how all the features of Front Help Center will help you, how to ensure they are AI-friendly to supercharge your productivity, and how to set it all up.

Course Instructor

Helena Li
Helena Li
Not started
Enroll
Course Outline
  1. One help center to rule them all
    1. Why Front Help Center?
  2. Help Center overview
    1. Internal, external, or both?
    2. Help Center from your Front composer
    3. Articles in the sidebar
    4. A knowledgeable and helpful Front Chat
    5. Help Center API
    6. Features very by plan
  3. Strengthen your help center to fuel AI
    1. Overview
    2. AI Answers in Front Chat
    3. AI Compose to generate or edit articles
    4. Best practices for success with AI-powered features
    5. Do’s and Don’ts
  4. Setting up your Help Center
    1. Create your Help Center
    2. Custom settings, branding, and domains
    3. Organize your categories
    4. Add your content
    5. Migrating from another tool
    6. Permissions for different roles
  5. Recommended resources
    1. Continue your learning
  6. Quiz
    1. Check your understanding
  7. Have questions about Front Help Center?
    1. Ask us here
  8. Feedback
    1. What did you think of this course?
Centralize information with an AI-powered Front Help Center

About the Course

Information sprawl in businesses is a challenge that eats up time, resources, and customer relationships. Instead of investing the limited time we have into building trust and solving problems with customers, we often spend it gathering dispersed information or finding the right SME to even start the process. With Front Help Center, you’ll skip the searching and be able to house all your knowledge within the Front ecosystem, which thoughtfully integrates your knowledge base into your AI workflows where you’ll find it most useful.


In this course, you’ll learn how all the features of Front Help Center will help you, how to ensure they are AI-friendly to supercharge your productivity, and how to set it all up.
Not started
Enroll
Course Outline
  1. One help center to rule them all
    1. Why Front Help Center?
  2. Help Center overview
    1. Internal, external, or both?
    2. Help Center from your Front composer
    3. Articles in the sidebar
    4. A knowledgeable and helpful Front Chat
    5. Help Center API
    6. Features very by plan
  3. Strengthen your help center to fuel AI
    1. Overview
    2. AI Answers in Front Chat
    3. AI Compose to generate or edit articles
    4. Best practices for success with AI-powered features
    5. Do’s and Don’ts
  4. Setting up your Help Center
    1. Create your Help Center
    2. Custom settings, branding, and domains
    3. Organize your categories
    4. Add your content
    5. Migrating from another tool
    6. Permissions for different roles
  5. Recommended resources
    1. Continue your learning
  6. Quiz
    1. Check your understanding
  7. Have questions about Front Help Center?
    1. Ask us here
  8. Feedback
    1. What did you think of this course?

Course Instructor

Helena Li
Helena Li