Centralize information with Front Knowledge Base

course
Centralize information with Front Knowledge Base

About the Course

Information sprawl in businesses is a challenge that eats up time, resources, and customer relationships. Instead of investing the limited time we have into building trust and solving problems with customers, we often spend it gathering dispersed information or finding the right SME to even start the process. With Front Knowledge Base, you’ll skip the searching and be able to house all your knowledge within the Front ecosystem, which thoughtfully integrates your knowledge base into your workflows where you’ll find it most useful.


In this course, you’ll learn how all the features of Front Knowledge Base will help you, and how to set it up.

Course Instructor

Helena Li
Helena Li
Not started
Enroll
Course Outline
  1. One knowledge base to rule them all
    1. Why Front Knowledge Base?
  2. Knowledge base overview
    1. Internal, external, or both?
    2. Knowledge Base from your Front composer
    3. Articles in the sidebar
    4. A knowledgeable Front Chat
    5. Custom branding and domains
    6. Permissions for different roles
    7. Knowledge Base API
  3. Setting up your Knowledge Base
    1. Create your Knowledge Base
    2. Organize your categories
    3. Add your content
    4. Migrating from another tool
  4. Quiz
    1. Check your understanding
  5. Feedback
    1. What did you think of this course?
Centralize information with Front Knowledge Base

About the Course

Information sprawl in businesses is a challenge that eats up time, resources, and customer relationships. Instead of investing the limited time we have into building trust and solving problems with customers, we often spend it gathering dispersed information or finding the right SME to even start the process. With Front Knowledge Base, you’ll skip the searching and be able to house all your knowledge within the Front ecosystem, which thoughtfully integrates your knowledge base into your workflows where you’ll find it most useful.


In this course, you’ll learn how all the features of Front Knowledge Base will help you, and how to set it up.

Not started
Enroll
Course Outline
  1. One knowledge base to rule them all
    1. Why Front Knowledge Base?
  2. Knowledge base overview
    1. Internal, external, or both?
    2. Knowledge Base from your Front composer
    3. Articles in the sidebar
    4. A knowledgeable Front Chat
    5. Custom branding and domains
    6. Permissions for different roles
    7. Knowledge Base API
  3. Setting up your Knowledge Base
    1. Create your Knowledge Base
    2. Organize your categories
    3. Add your content
    4. Migrating from another tool
  4. Quiz
    1. Check your understanding
  5. Feedback
    1. What did you think of this course?

Course Instructor

Helena Li
Helena Li
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