About the Course
Information sprawl in businesses is a challenge that eats up time, resources, and customer relationships. Instead of investing the limited time we have into building trust and solving problems with customers, we often spend it gathering dispersed information or finding the right SME to even start the process. With Front Knowledge Base, you’ll skip the searching and be able to house all your knowledge within the Front ecosystem, which thoughtfully integrates your knowledge base into your AI workflows where you’ll find it most useful.
In this course, you’ll learn how all the features of Front Knowledge Base will help you, how to ensure they are AI-friendly to supercharge your productivity, and how to set it all up.
Course Instructor
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One knowledge base to rule them all
- Why Front Knowledge Base?
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Knowledge base overview
- Internal, external, or both?
- Knowledge Base from your Front composer
- Articles in the sidebar
- A knowledgeable Front Chat
- Knowledge Base API
- Features very by plan
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Strengthen your knowledge base to fuel AI
- Overview
- AI Answers in Front Chat
- AI suggested replies (beta)
- AI Compose to generate or edit articles
- Best practices for success with AI-powered features
- Do’s and Don’ts
- Front’s guide to AI-friendly knowledge base articles
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Setting up your Knowledge Base
- Create your Knowledge Base
- Custom branding and domains
- Organize your categories
- Add your content
- Migrating from another tool
- Permissions for different roles
-
Recommended resources
- Continue your learning
-
Quiz
- Check your understanding
-
Have questions about Front Knowledge Base?
- Ask us here
-
Feedback
- What did you think of this course?
About the Course
Information sprawl in businesses is a challenge that eats up time, resources, and customer relationships. Instead of investing the limited time we have into building trust and solving problems with customers, we often spend it gathering dispersed information or finding the right SME to even start the process. With Front Knowledge Base, you’ll skip the searching and be able to house all your knowledge within the Front ecosystem, which thoughtfully integrates your knowledge base into your AI workflows where you’ll find it most useful.
In this course, you’ll learn how all the features of Front Knowledge Base will help you, how to ensure they are AI-friendly to supercharge your productivity, and how to set it all up.
-
One knowledge base to rule them all
- Why Front Knowledge Base?
-
Knowledge base overview
- Internal, external, or both?
- Knowledge Base from your Front composer
- Articles in the sidebar
- A knowledgeable Front Chat
- Knowledge Base API
- Features very by plan
-
Strengthen your knowledge base to fuel AI
- Overview
- AI Answers in Front Chat
- AI suggested replies (beta)
- AI Compose to generate or edit articles
- Best practices for success with AI-powered features
- Do’s and Don’ts
- Front’s guide to AI-friendly knowledge base articles
-
Setting up your Knowledge Base
- Create your Knowledge Base
- Custom branding and domains
- Organize your categories
- Add your content
- Migrating from another tool
- Permissions for different roles
-
Recommended resources
- Continue your learning
-
Quiz
- Check your understanding
-
Have questions about Front Knowledge Base?
- Ask us here
-
Feedback
- What did you think of this course?
