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Classifying, organizing, and measuring conversations with tags

course
Classifying, organizing, and measuring conversations with tags

About the Course

Organization is key to helping all of us understand the type of work we have to complete. Whether our team needs to fix product bugs, identify if customers are asking about refunds or providing positive product feedback, or we want to define the types of shipments our team provides, Front tags will help you and your team categorize all of these and more.

In this course, you will learn how to organize your inbox with tags and how to use these categories to filter and measure your data to improve your business.

Course Instructor

Matthew Meeks
Matthew Meeks
Product Education Manager
Not started
Enroll
Course Outline
  1. Overview
    1. What are tags?
    2. Coming from another system
    3. Individual vs. shared tags
  2. Provide at a glance context and retrieve specific conversations
    1. Tags organize your areas of work
    2. Tags create visual signals
    3. Searching for tags
  3. Power Automation
    1. Rules applying a tag
    2. Rules using tags
    3. Required tagging
  4. Power Analytics for continuous improvement
    1. Tag report and analytics filters
  5. When not to tag
    1. When not to tag
  6. Quiz
    1. Check your understanding
  7. Feedback
    1. What did you think of this course?
Classifying, organizing, and measuring conversations with tags

About the Course

Organization is key to helping all of us understand the type of work we have to complete. Whether our team needs to fix product bugs, identify if customers are asking about refunds or providing positive product feedback, or we want to define the types of shipments our team provides, Front tags will help you and your team categorize all of these and more.

In this course, you will learn how to organize your inbox with tags and how to use these categories to filter and measure your data to improve your business.

Not started
Enroll
Course Outline
  1. Overview
    1. What are tags?
    2. Coming from another system
    3. Individual vs. shared tags
  2. Provide at a glance context and retrieve specific conversations
    1. Tags organize your areas of work
    2. Tags create visual signals
    3. Searching for tags
  3. Power Automation
    1. Rules applying a tag
    2. Rules using tags
    3. Required tagging
  4. Power Analytics for continuous improvement
    1. Tag report and analytics filters
  5. When not to tag
    1. When not to tag
  6. Quiz
    1. Check your understanding
  7. Feedback
    1. What did you think of this course?

Course Instructor

Matthew Meeks
Matthew Meeks
Product Education Manager
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