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Autopilot: Building a Front AI Teammate

course
Autopilot: Building a Front AI Teammate

About the Course

Autopilot is Front's AI automation engine - where you can build your own AI powered teammates and agents. Your new AI agents can tag, move, assign, escalate, or even respond to conversations the moment they land, based on the prompts your team defines. This course walks through what an Autopilot agent looks like in practice, how to build your first one, and how Playbooks let you chain several actions into one end-to-end workflow. 


This course is a bit more technical so we would recommend some knowledge level of how to use AI, building a prompt, or even having created your own agent - but it is not necessary.

Course Instructor

Matthew Meeks
Matthew Meeks
Product Education Manager
Not started
Enroll
Course Outline
  1. Course Overview
    1. Welcome 👋
    2. Learning Objectives
  2. See and Agent in Action
    1. Before you build one, watch one work
    2. Sort out your actions
  3. Building your first agent
    1. From zero to your first agent
    2. Building your first agent, step by step
    3. ✏️ Activity: Your Autopilot Checklist
    4. A quick tour of agent actions
  4. Managing your topics
    1. Overview - the most common “topics”
    2. Why topics are helpful to your business
    3. Setting up topics for your existing inboxes
    4. Setting up topics - new inbox
    5. Real World Example 1: Building a Help Center
    6. Real World Example 2: Connecting your product teams with customer needs
  5. Playbooks
    1. What's a playbook?
    2. New Agent vs. new Playbook: when to choose
    3. How to create a playbook
  6. Best Practices
    1. 🧠 Helpful tips to keep in mind
  7. Check your understanding
    1. Quiz
  8. Feedback
    1. What did you think of this course?
Autopilot: Building a Front AI Teammate

About the Course

Autopilot is Front's AI automation engine - where you can build your own AI powered teammates and agents. Your new AI agents can tag, move, assign, escalate, or even respond to conversations the moment they land, based on the prompts your team defines. This course walks through what an Autopilot agent looks like in practice, how to build your first one, and how Playbooks let you chain several actions into one end-to-end workflow. 


This course is a bit more technical so we would recommend some knowledge level of how to use AI, building a prompt, or even having created your own agent - but it is not necessary.

Not started
Enroll
Course Outline
  1. Course Overview
    1. Welcome 👋
    2. Learning Objectives
  2. See and Agent in Action
    1. Before you build one, watch one work
    2. Sort out your actions
  3. Building your first agent
    1. From zero to your first agent
    2. Building your first agent, step by step
    3. ✏️ Activity: Your Autopilot Checklist
    4. A quick tour of agent actions
  4. Managing your topics
    1. Overview - the most common “topics”
    2. Why topics are helpful to your business
    3. Setting up topics for your existing inboxes
    4. Setting up topics - new inbox
    5. Real World Example 1: Building a Help Center
    6. Real World Example 2: Connecting your product teams with customer needs
  5. Playbooks
    1. What's a playbook?
    2. New Agent vs. new Playbook: when to choose
    3. How to create a playbook
  6. Best Practices
    1. 🧠 Helpful tips to keep in mind
  7. Check your understanding
    1. Quiz
  8. Feedback
    1. What did you think of this course?

Course Instructor

Matthew Meeks
Matthew Meeks
Product Education Manager