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Front AI to automate your workflows

course
Front AI to automate your workflows

About the Course

The last part of Front’s AI promise is to deliver fully agentic automation to power your workflows from end to end.

This course will cover Front Autopilot as well as a number of ways in which Front AI can help automate your team’s workflows so you can be even more effective and efficient.

Course Instructor

Matthew Meeks
Matthew Meeks
Product Education Manager
Not started
Enroll
Course Outline
  1. Front Autopilot
    1. Overview
    2. Autopilot vs Copilot
    3. Autopilot Readiness Score
    4. Setting up autopilot for a topic
    5. Autopilot rules
    6. Building complex and advanced Autopilot rules
  2. Quick AI rules review
    1. Overview
    2. Rule template for Smart CSAT
    3. Rule template for Smart QA
  3. Topics-based automations
    1. Triage and route conversations by topic
    2. Real world example: Moving technical questions to a higher tier support queue
    3. Real world example: Assigning billing questions to your financial expert
    4. Topics for any rules
    5. Extra Credit: Send us your favorite topic rule
  4. More to come
    1. What’s next?
  5. Quiz
    1. Check your understanding
  6. Feedback
    1. What did you think of this course?
Front AI to automate your workflows

About the Course

The last part of Front’s AI promise is to deliver fully agentic automation to power your workflows from end to end.

This course will cover Front Autopilot as well as a number of ways in which Front AI can help automate your team’s workflows so you can be even more effective and efficient.

Not started
Enroll
Course Outline
  1. Front Autopilot
    1. Overview
    2. Autopilot vs Copilot
    3. Autopilot Readiness Score
    4. Setting up autopilot for a topic
    5. Autopilot rules
    6. Building complex and advanced Autopilot rules
  2. Quick AI rules review
    1. Overview
    2. Rule template for Smart CSAT
    3. Rule template for Smart QA
  3. Topics-based automations
    1. Triage and route conversations by topic
    2. Real world example: Moving technical questions to a higher tier support queue
    3. Real world example: Assigning billing questions to your financial expert
    4. Topics for any rules
    5. Extra Credit: Send us your favorite topic rule
  4. More to come
    1. What’s next?
  5. Quiz
    1. Check your understanding
  6. Feedback
    1. What did you think of this course?

Course Instructor

Matthew Meeks
Matthew Meeks
Product Education Manager