About the Course
This is a developing course as our team is continuously building new automations using Front AI.
This course will cover a number of ways in which Front AI can help automate your team’s workflows so you can be even more effective and efficient.
Course Instructor
Matthew Meeks
Product Education Manager
Not started
Course Outline
-
Quick AI rules review
- Overview
- Rule template for Smart CSAT
- Rule template for Smart QA
-
Topics-based automations
- Triage and route conversations by topic
- Real world example: Moving technical questions to a higher tier support queue
- Real world example: Assigning billing questions to your financial expert
- Topics for any rules
- Extra Credit: Send us your favorite topic rule
-
More to come
- What’s next?
-
Quiz
- Check your understanding
-
Feedback
- What did you think of this course?
About the Course
This is a developing course as our team is continuously building new automations using Front AI.
This course will cover a number of ways in which Front AI can help automate your team’s workflows so you can be even more effective and efficient.
Not started
Course Outline
-
Quick AI rules review
- Overview
- Rule template for Smart CSAT
- Rule template for Smart QA
-
Topics-based automations
- Triage and route conversations by topic
- Real world example: Moving technical questions to a higher tier support queue
- Real world example: Assigning billing questions to your financial expert
- Topics for any rules
- Extra Credit: Send us your favorite topic rule
-
More to come
- What’s next?
-
Quiz
- Check your understanding
-
Feedback
- What did you think of this course?
Course Instructor
Matthew Meeks
Product Education Manager