Front AI to analyze your business

About the Course

This course will cover the following Front AI-powered features:

Topics
Smart Quality Assurance (QA)
Smart Customer Satisfaction (CSAT)
AI-powered analytics

All of these capabilities are the ways in which Front leverages AI to help you understand and analyze your business to generate critical business insights and understand key areas of improvement.

We will also share best practices on improving your results once you begin to analyze them.

Course Instructor

Matthew Meeks

Product Education Manager

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Course Outline

Topics
1. Overview - the most common “topics”
2. Why topics are helpful to your business
3. Setting up topics - existing inboxes
4. Setting up topics - new inbox
5. Real World Example 1: Building a Help Center
6. Real World Example 2: Connecting your product teams with customer needs
Smart QA
1. What is a Quality Assurance process?
2. Traditional pitfalls of old-school QA
3. What is Smart QA?
4. The benefits of creating a Smart QA process with Front
5. Setting up Smart QA Criteria
6. Smart QA rules
7. Setup: check your understanding
Smart CSAT
1. Why AI powered CSAT matters?
2. Initial “shock factor”
3. Setting up Smart CSAT
AI-powered Analytics
1. Understanding your Topics
2. Smart QA Analytics Report
3. Dive deeper with Smart QA
4. How to override reviews when necessary
5. A more powerful CSAT report
Recap
1. Whew—we did it!
Quiz
1. Check your understanding
Feedback
1. What did you think of this course?