About the Course
You can't improve what you can't see. 🕵️♀️
Front Analytics gives admins and managers a clear view into what's actually happening across their teams — how much work is coming in, how quickly it's being handled, where things are getting stuck, and whether your workflows are delivering results. But, having access to data and knowing how to use it are two different things.
In this course, you'll learn how Front Analytics works, how to set it up so your data is accurate, and how to build a habit that keeps performance visible — automatically and consistently. You'll leave with the right reports bookmarked, a scheduled report running, and a clear sense of what to look at and when.
Course Instructor
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Course Overview
- Welcome
- Learning objectives
-
Intro to Front’s analytics engine
- What Front measures and how
- 📽️ How to navigate Front Analytics
-
Customize Front Analytics for your business
- Business hours: check this first
- Date ranges, filters , and how to read what you're seeing
- Saved views: your reporting infrastructure
- Clicking into metrics for more detail
-
What to measure and why
- Track metrics that are meaningful to your business
- Avoid vanity metrics
-
Three questions Front Analytics helps you answer
- Question 1: What's happening right now?
- Question 2: How has my team been performing?
- Question 3: Why is something off?
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Take it further with exports and the analytics API
- Exporting your data
- The Analytics API
-
Build the habit with saved views and scheduled reports
- ✏️ Activity: Set up your first saved view and scheduled report
-
Best Practices
- 🧠 Helpful tips to keep in mind
-
Check your knowledge
- ✅ Quiz
-
Continue your learning
- 📚 Additional resources
- 🤝 Need help?
- ⏩ Up next
-
Feedback
- What did you think of this course?
About the Course
You can't improve what you can't see. 🕵️♀️
Front Analytics gives admins and managers a clear view into what's actually happening across their teams — how much work is coming in, how quickly it's being handled, where things are getting stuck, and whether your workflows are delivering results. But, having access to data and knowing how to use it are two different things.
In this course, you'll learn how Front Analytics works, how to set it up so your data is accurate, and how to build a habit that keeps performance visible — automatically and consistently. You'll leave with the right reports bookmarked, a scheduled report running, and a clear sense of what to look at and when.
-
Course Overview
- Welcome
- Learning objectives
-
Intro to Front’s analytics engine
- What Front measures and how
- 📽️ How to navigate Front Analytics
-
Customize Front Analytics for your business
- Business hours: check this first
- Date ranges, filters , and how to read what you're seeing
- Saved views: your reporting infrastructure
- Clicking into metrics for more detail
-
What to measure and why
- Track metrics that are meaningful to your business
- Avoid vanity metrics
-
Three questions Front Analytics helps you answer
- Question 1: What's happening right now?
- Question 2: How has my team been performing?
- Question 3: Why is something off?
-
Take it further with exports and the analytics API
- Exporting your data
- The Analytics API
-
Build the habit with saved views and scheduled reports
- ✏️ Activity: Set up your first saved view and scheduled report
-
Best Practices
- 🧠 Helpful tips to keep in mind
-
Check your knowledge
- ✅ Quiz
-
Continue your learning
- 📚 Additional resources
- 🤝 Need help?
- ⏩ Up next
-
Feedback
- What did you think of this course?