Enhance support operations with automations and integrations

course
Enhance support operations with automations and integrations

About the Course

Whether or not you have a support operations team, think of Front as your trusty support ops teammate, here to support your team supporting your customers. We know that a high-performing support team is backed by the best automations and processes, so let’s cover some of our best recommendations.


This course will teach you how to use rules and API functionality to build advanced automations and optimize your support workflows. We’ll review advanced rules that help streamline support team processes such as automatically creating drafts and implementing a ticket number experience within Front. You’ll also learn information about Front’s API and how you can use integrations and plug-ins that minimize time spent context-switching.


Be sure to check out the full customer support learning path!

Course Instructor

Jessye Levy
Jessye Levy
Not started
Enroll
Course Outline
  1. Overview
    1. Let Front be your teammate
  2. Automate more tasks
    1. Save time with some fancy rules
    2. Create drafts automatically
    3. @Mention a specific group
    4. Replicate ticket numbers in Front
  3. Harness the power of Front’s API
    1. Get even fancier with integrations & API
    2. Keep tabs with the contact details plugin
    3. A whole new world with custom plugins
    4. Check out an example of a custom plug-in
    5. Pull in third-party tools’ data
  4. Quiz
    1. Check your understanding
  5. Recommended resources
    1. Continue your learning
  6. Feedback
    1. What did you think of this course?
Enhance support operations with automations and integrations

About the Course

Whether or not you have a support operations team, think of Front as your trusty support ops teammate, here to support your team supporting your customers. We know that a high-performing support team is backed by the best automations and processes, so let’s cover some of our best recommendations.


This course will teach you how to use rules and API functionality to build advanced automations and optimize your support workflows. We’ll review advanced rules that help streamline support team processes such as automatically creating drafts and implementing a ticket number experience within Front. You’ll also learn information about Front’s API and how you can use integrations and plug-ins that minimize time spent context-switching.


Be sure to check out the full customer support learning path!

Not started
Enroll
Course Outline
  1. Overview
    1. Let Front be your teammate
  2. Automate more tasks
    1. Save time with some fancy rules
    2. Create drafts automatically
    3. @Mention a specific group
    4. Replicate ticket numbers in Front
  3. Harness the power of Front’s API
    1. Get even fancier with integrations & API
    2. Keep tabs with the contact details plugin
    3. A whole new world with custom plugins
    4. Check out an example of a custom plug-in
    5. Pull in third-party tools’ data
  4. Quiz
    1. Check your understanding
  5. Recommended resources
    1. Continue your learning
  6. Feedback
    1. What did you think of this course?

Course Instructor

Jessye Levy
Jessye Levy
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