Whether or not you have a support operations team, think of Front as your trusty support ops teammate, here to support your team supporting your customers. We know that a high-performing support team is backed by the best automations and processes, so let’s cover some of our best recommendations.

This course will teach you how to use rules and API functionality to build advanced automations and optimize your support workflows. We’ll review advanced rules that help streamline support team processes such as automatically creating drafts and implementing a ticket number experience within Front. You’ll also learn information about Front’s API and how you can use integrations and plug-ins that minimize time spent context-switching.

Be sure to check out the full customer support learning path!