Front Administrator Certification

Learning Path
Front Administrator Certification

About This Learning Path

It’s time to validate your skill set by becoming a Front Certified Administrator!

Be recognized for your in-depth knowledge of Front and earn your company’s trust as the go-to expert for all things Front.

This learning path will cover all of the skills and knowledge needed to prepare you for the certification exam, which is the final step in obtaining your official certification.


Certification qualifications:

  1. Successfully complete all courses in the Front Administrator Certification learning path

  2. Complete all required assignments

  3. Successfully pass the certification exam with a score of 80%


Upon successful completion of this program, you will receive a certificate, valid for 365 days that certifies you as an official Front Certified Administrator. With this certification, you are qualified to set up and onboard an organization to Front as well as have demonstrated appropriate acumen to understand and successfully launch your organization’s customer operations platform.

Before starting this certification, you should already have a basic understanding of what Front is and how to use it.

Instructors

Helena Li
Helena Li
Matthew Meeks
Matthew Meeks
Jessye Levy
Jessye Levy
Not started
Start Path
Advanced Front admin settings
Advanced Front admin settings
Managing your Front account in admin settings
Managing your Front account in admin settings
Consolidating your customer communication channels
Consolidating your customer communication channels
Streamlining your internal teams with workspaces
Streamlining your internal teams with workspaces
Classifying, organizing, and measuring conversations with tags
Classifying, organizing, and measuring conversations with tags
Routing & assigning conversations to the right owners
Routing & assigning conversations to the right owners
Understanding rules, automation, and workflows in Front
Understanding rules, automation, and workflows in Front
Bringing customer context into Front with contacts and accounts
Bringing customer context into Front with contacts and accounts
Managing your inbox like a pro
Managing your inbox like a pro
How your team collaborates in Front
How your team collaborates in Front
Launching Front to your team
Launching Front to your team
Setting up and customizing your Front analytics
Setting up and customizing your Front analytics
Leveraging SLAs to create safety nets and never miss a message again
Leveraging SLAs to create safety nets and never miss a message again
Satisfied Customers: A guide to measuring and improving CSAT
Satisfied Customers: A guide to measuring and improving CSAT
Connecting your apps to where work happens
Connecting your apps to where work happens
Dynamic objects: access third-party systems within a conversation
Dynamic objects: access third-party systems within a conversation
Boosting your workflows with custom fields
Boosting your workflows with custom fields
Front Certified Administrator examination
Front Certified Administrator examination

Front Certified Administrator

Learning Path
Front Administrator Certification
Front Administrator Certification
Not started
Start Path

About This Learning Path

It’s time to validate your skill set by becoming a Front Certified Administrator!

Be recognized for your in-depth knowledge of Front and earn your company’s trust as the go-to expert for all things Front.

This learning path will cover all of the skills and knowledge needed to prepare you for the certification exam, which is the final step in obtaining your official certification.


Certification qualifications:

  1. Successfully complete all courses in the Front Administrator Certification learning path

  2. Complete all required assignments

  3. Successfully pass the certification exam with a score of 80%


Upon successful completion of this program, you will receive a certificate, valid for 365 days that certifies you as an official Front Certified Administrator. With this certification, you are qualified to set up and onboard an organization to Front as well as have demonstrated appropriate acumen to understand and successfully launch your organization’s customer operations platform.

Before starting this certification, you should already have a basic understanding of what Front is and how to use it.

Advanced Front admin settings
Advanced Front admin settings
Managing your Front account in admin settings
Managing your Front account in admin settings
Consolidating your customer communication channels
Consolidating your customer communication channels
Streamlining your internal teams with workspaces
Streamlining your internal teams with workspaces
Classifying, organizing, and measuring conversations with tags
Classifying, organizing, and measuring conversations with tags
Routing & assigning conversations to the right owners
Routing & assigning conversations to the right owners
Understanding rules, automation, and workflows in Front
Understanding rules, automation, and workflows in Front
Bringing customer context into Front with contacts and accounts
Bringing customer context into Front with contacts and accounts
Managing your inbox like a pro
Managing your inbox like a pro
How your team collaborates in Front
How your team collaborates in Front
Launching Front to your team
Launching Front to your team
Setting up and customizing your Front analytics
Setting up and customizing your Front analytics
Leveraging SLAs to create safety nets and never miss a message again
Leveraging SLAs to create safety nets and never miss a message again
Satisfied Customers: A guide to measuring and improving CSAT
Satisfied Customers: A guide to measuring and improving CSAT
Connecting your apps to where work happens
Connecting your apps to where work happens
Dynamic objects: access third-party systems within a conversation
Dynamic objects: access third-party systems within a conversation
Boosting your workflows with custom fields
Boosting your workflows with custom fields
Front Certified Administrator examination
Front Certified Administrator examination

Front Certified Administrator

Instructors

Helena Li
Helena Li
Matthew Meeks
Matthew Meeks
Jessye Levy
Jessye Levy
Northpass logo Powered by Northpass