About This Learning Path
This learning path is ideal for:
- Front account admins
- Individuals responsible for setting up and onboarding a company to Front
This path provides complete and guided onboarding resources to quickly get up and running in Front! Whether your company is 20 or 2,000 Front users, by completing this learning path, you will have successfully set up and customized your company's Front account and be ready to launch to your team in under 3 hours!
Instructors
Helena Li
Product Education Manager
Matthew Meeks
Product Education Manager
Not started
Welcome to Front!
Consolidating your customer communication channels
Bringing customer context into Front with contacts and accounts
Classifying, organizing, and measuring conversations with tags
Routing & assigning conversations to the right owners
Understanding rules, automation, and workflows in Front
Leveraging SLAs to create safety nets and never miss a message again
Satisfied Customers: A guide to measuring and improving CSAT
How your team collaborates in Front
Managing your inbox like a pro
Connecting your apps to where work happens
Launching Front to your team
Managing your Front account in admin settings
About This Learning Path
This learning path is ideal for:
- Front account admins
- Individuals responsible for setting up and onboarding a company to Front
This path provides complete and guided onboarding resources to quickly get up and running in Front! Whether your company is 20 or 2,000 Front users, by completing this learning path, you will have successfully set up and customized your company's Front account and be ready to launch to your team in under 3 hours!
Welcome to Front!
Consolidating your customer communication channels
Bringing customer context into Front with contacts and accounts
Classifying, organizing, and measuring conversations with tags
Routing & assigning conversations to the right owners
Understanding rules, automation, and workflows in Front
Leveraging SLAs to create safety nets and never miss a message again
Satisfied Customers: A guide to measuring and improving CSAT
How your team collaborates in Front
Managing your inbox like a pro
Connecting your apps to where work happens
Launching Front to your team
Managing your Front account in admin settings
Instructors
Helena Li
Product Education Manager
Matthew Meeks
Product Education Manager
