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Understanding and handling your company's workload

course
Understanding and handling your company's workload

About the Course

By the end of this course, you’ll know how to look at your Conversations report and answer questions like,  “how busy is my team?” You’ll also learn how to use the Message Templates report to help decrease your team’s workload.

Course Instructor

Matthew Meeks
Matthew Meeks
Product Education Manager
Not started
Enroll
Course Outline
  1. Conversation report
    1. The flow of business information
  2. Message Template report
    1. Does your team leverage message templates?
  3. "Help, our work is piling up on us!"
    1. You're not alone!
    2. How can Front help you solve this?
    3. Archive Conversations
    4. Use more message templates
    5. Determine inbox and conversation owner
  4. Quiz
    1. Check your understanding
  5. Feedback
    1. What did you think of this course?
Understanding and handling your company's workload

About the Course

By the end of this course, you’ll know how to look at your Conversations report and answer questions like,  “how busy is my team?” You’ll also learn how to use the Message Templates report to help decrease your team’s workload.

Not started
Enroll
Course Outline
  1. Conversation report
    1. The flow of business information
  2. Message Template report
    1. Does your team leverage message templates?
  3. "Help, our work is piling up on us!"
    1. You're not alone!
    2. How can Front help you solve this?
    3. Archive Conversations
    4. Use more message templates
    5. Determine inbox and conversation owner
  4. Quiz
    1. Check your understanding
  5. Feedback
    1. What did you think of this course?

Course Instructor

Matthew Meeks
Matthew Meeks
Product Education Manager
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