About the Course
This course covers the value and implementation of five new AI features that are currently available for open beta in Front. Use this course as a guide to set up the following features: suggested replies, similar conversations, AI Tagging, AI Translations, and internal AI Answers.
Course Instructor
Jessye Levy
Product Education Manager
Not started
Course Outline
-
Overview
- Welcome to the beta
-
Automatically draft emails with suggested replies
- Why you should use suggested replies
- Suggested replies in action
- Start using suggested replies
-
Front’s AI features harness the power of your email history
- Find similar conversations to validate a current solution
- Similar conversations in action
- Start using similar conversations
-
Automatically categorize with AI Tagging
- Tag without manual action
- Choose your adventure: tag by topic or sentiment
- Start using AI Tagging
- Tips for implementation
-
Provide five-star service in multiple languages with AI Translations
- What is AI Translations?
- Enable AI Translations for your team
- Use AI to translate email messages in Front
-
Surface information instantly with internal AI Answers
- Information from your knowledge base at your fingertips
- Enable internal AI Answers for your team
- Internal AI Answers in action
-
Recommended resources
- Continue your learning
-
Quiz
- Check your understanding
-
Feedback
- What did you think of this course?
About the Course
This course covers the value and implementation of five new AI features that are currently available for open beta in Front. Use this course as a guide to set up the following features: suggested replies, similar conversations, AI Tagging, AI Translations, and internal AI Answers.
Not started
Course Outline
-
Overview
- Welcome to the beta
-
Automatically draft emails with suggested replies
- Why you should use suggested replies
- Suggested replies in action
- Start using suggested replies
-
Front’s AI features harness the power of your email history
- Find similar conversations to validate a current solution
- Similar conversations in action
- Start using similar conversations
-
Automatically categorize with AI Tagging
- Tag without manual action
- Choose your adventure: tag by topic or sentiment
- Start using AI Tagging
- Tips for implementation
-
Provide five-star service in multiple languages with AI Translations
- What is AI Translations?
- Enable AI Translations for your team
- Use AI to translate email messages in Front
-
Surface information instantly with internal AI Answers
- Information from your knowledge base at your fingertips
- Enable internal AI Answers for your team
- Internal AI Answers in action
-
Recommended resources
- Continue your learning
-
Quiz
- Check your understanding
-
Feedback
- What did you think of this course?
Course Instructor
Jessye Levy
Product Education Manager