Work smarter and more efficiently with Front AI.

In this course, you’ll learn how to use Copilot as part of your everyday workflow in Front. From understanding conversations and researching context to drafting and refining replies, Copilot helps you move through your work faster without sacrificing quality or consistency.

You’ll explore how to:

• Use Copilot to summarize conversations and get context quickly

• Ask questions and surface relevant knowledge directly within Front

• Draft, refine, and improve responses with AI assistance

• Use Topics to better understand customer conversations

• Apply AI thoughtfully and responsibly in your workflow

By the end of the course, you’ll understand how to use Copilot as a trusted assistant throughout the full lifecycle of a conversation—helping you stay efficient, informed, and confident in every reply.