About the Course
Try Front AI is your guided introduction to the AI tools that enhance clarity, speed, and accuracy in every message you handle.
In this course, you’ll learn how Copilot supports you throughout your workflow — summarizing long threads, surfacing helpful insights, suggesting polished replies, and helping you draft or refine messages with ease.
Through hands-on activities, you’ll explore how to:
Understand conversations instantly with AI Summaries
Use similar conversations and knowledge articles to find the right information
Respond faster with suggested replies
Draft and refine messages using AI Compose
Communicate clearly with Translate and Rewrite tools
By the end of the course, you’ll know how to combine these features to reduce manual work, improve response quality, and keep your communication consistent across every channel.
Perfect for anyone new to Front AI — or for teammates who want to work smarter with the tools they already have.
Be sure to enable Copilot prior to taking this course. Click here for help!
Course Instructor
-
Welcome to Try Front AI
- Overview
- Why AI matters in Front
-
Meet Copilot
- Your AI assistant in the conversation sidebar
-
Conversation summaries
- Understand threads at a glance
- 🎥 Video: Get context fast with conversation summaries
- 🙌 Hands-on Activity: Try a summary
-
Similar conversations & related knowledge articles
- Find helpful context without searching
- 🎥 Video: Get helpful insights with Copilot
- 🙌 Hands-on Activity: Explore Copilot insights
-
Suggested Replies
- Draft quickly and with confidence
- 🎥 Video: Respond faster with suggested replies
- 🙌 Hands-on Activity: Use a suggested reply
-
AI Compose
- Write clear, professional messages with ease
- 🎥 Video: Draft and refine messages with AI Compose
- 🙌 Hands-on activity: Draft with AI Compose
-
Additional AI tools
- Level up communication with Translate & Rewrite
-
Wrap-up
- 🎉 Great work - you’ve completed Try Front AI!
-
Quiz
- Check your knowledge
-
Continue your learning
- Recommended resources
-
Feedback
- What did you think of this course?
About the Course
Try Front AI is your guided introduction to the AI tools that enhance clarity, speed, and accuracy in every message you handle.
In this course, you’ll learn how Copilot supports you throughout your workflow — summarizing long threads, surfacing helpful insights, suggesting polished replies, and helping you draft or refine messages with ease.
Through hands-on activities, you’ll explore how to:
Understand conversations instantly with AI Summaries
Use similar conversations and knowledge articles to find the right information
Respond faster with suggested replies
Draft and refine messages using AI Compose
Communicate clearly with Translate and Rewrite tools
By the end of the course, you’ll know how to combine these features to reduce manual work, improve response quality, and keep your communication consistent across every channel.
Perfect for anyone new to Front AI — or for teammates who want to work smarter with the tools they already have.
Be sure to enable Copilot prior to taking this course. Click here for help!
-
Welcome to Try Front AI
- Overview
- Why AI matters in Front
-
Meet Copilot
- Your AI assistant in the conversation sidebar
-
Conversation summaries
- Understand threads at a glance
- 🎥 Video: Get context fast with conversation summaries
- 🙌 Hands-on Activity: Try a summary
-
Similar conversations & related knowledge articles
- Find helpful context without searching
- 🎥 Video: Get helpful insights with Copilot
- 🙌 Hands-on Activity: Explore Copilot insights
-
Suggested Replies
- Draft quickly and with confidence
- 🎥 Video: Respond faster with suggested replies
- 🙌 Hands-on Activity: Use a suggested reply
-
AI Compose
- Write clear, professional messages with ease
- 🎥 Video: Draft and refine messages with AI Compose
- 🙌 Hands-on activity: Draft with AI Compose
-
Additional AI tools
- Level up communication with Translate & Rewrite
-
Wrap-up
- 🎉 Great work - you’ve completed Try Front AI!
-
Quiz
- Check your knowledge
-
Continue your learning
- Recommended resources
-
Feedback
- What did you think of this course?