Front chatbots are a game-changing tool for your team. They can handle the mundane tasks so your team is free to focus on the important, more complex parts of the conversations. Chatbots help you collect the basic information you need to begin working in a customer inquiry; and from there, the chatbot can either directly resolve the inquiry or pass it along to an agent to handle.

By the end of the course, you'll understand how to construct a chatbot with customized, dynamic flows that you want to send your customers through, connect your chatbot to your knowledge base to give AI answers, and more. Don’t worry, it’s way easier than you think.