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Chatbots: Create chatbots for Front Chat with no coding

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Chatbots: Create chatbots for Front Chat with no coding

About the Course

Front Chatbots are a powerful tool to ensure your team is focused on answering the most important conversations. Chatbots can help you gather information about a customer’s inquiry, and from there, the chatbot can either directly resolve the inquiry or can pass it along to an agent to handle.


By the end of this course, you'll understand how to construct a chatbot with minimal building blocks in place and see some examples of chatbot workflows.

Course Instructor

Matthew Meeks
Matthew Meeks
Product Education Manager
Not started
Enroll
Course Outline
  1. What is a chatbot?
    1. Overview
    2. “No code, what do you mean?”
    3. Front's approach to chatbots
  2. Prerequisites
    1. Front Chat
    2. Create a Front Chat channel
  3. Building your chatbot
    1. Create your flow
    2. Workflow step types
    3. What does your team see?
    4. Customize and brand your chatbot
    5. Message vs. Open-ended questions
  4. Chatbot Workflow Examples
    1. Chatbot workflow: Route to a human agent with collected information
    2. Chatbot workflow: Support deflection using chatbots
  5. Quiz
    1. Check your understanding
  6. Feedback
    1. What did you think of this course?
  7. Have questions about Chatbot?
    1. New activity
Chatbots: Create chatbots for Front Chat with no coding

About the Course

Front Chatbots are a powerful tool to ensure your team is focused on answering the most important conversations. Chatbots can help you gather information about a customer’s inquiry, and from there, the chatbot can either directly resolve the inquiry or can pass it along to an agent to handle.


By the end of this course, you'll understand how to construct a chatbot with minimal building blocks in place and see some examples of chatbot workflows.

Not started
Enroll
Course Outline
  1. What is a chatbot?
    1. Overview
    2. “No code, what do you mean?”
    3. Front's approach to chatbots
  2. Prerequisites
    1. Front Chat
    2. Create a Front Chat channel
  3. Building your chatbot
    1. Create your flow
    2. Workflow step types
    3. What does your team see?
    4. Customize and brand your chatbot
    5. Message vs. Open-ended questions
  4. Chatbot Workflow Examples
    1. Chatbot workflow: Route to a human agent with collected information
    2. Chatbot workflow: Support deflection using chatbots
  5. Quiz
    1. Check your understanding
  6. Feedback
    1. What did you think of this course?
  7. Have questions about Chatbot?
    1. New activity

Course Instructor

Matthew Meeks
Matthew Meeks
Product Education Manager
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