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How to activate your Growth plan features

course
How to activate your Growth plan features

About the Course

Congratulations on leveling up! This course will walk you through the standout features of Front’s Growth plan, including enhanced analytics, AI-powered tools, advanced rules, and premium integrations. By the end, you’ll know how to harness these capabilities to drive productivity and streamline your workflows.

Course Instructor

Jessye Levy
Jessye Levy
Product Education Manager
Not started
Enroll
Course Outline
  1. Welcome to the Growth plan!
    1. What’s in it for you?
    2. Sneak peek 👀
  2. Analytics: Unlocking analytics to make informed decisions
    1. Overview
    2. Power up with analytics
    3. More analytics learning
  3. Advanced Rules: Automate like a pro using expanded rule conditions
    1. Meet your new rules
    2. Distribute conversations with load balancing assignment rules
    3. Implement required tagging to track and improve your product
    4. Reply time rules set your standard of service
    5. More rules learning
  4. Macros: Accelerate your workflows
    1. Macros meet & greet
    2. Macros for support teams
    3. More macros learning
  5. CSAT: Track and improve customer satisfaction with CSAT surveys
    1. Overview
    2. Setting up your CSAT surveys
    3. Analyze your customer satisfaction
    4. More CSAT learning
  6. Chatbots: Chatbots in Action
    1. Chatbots: Your 24/7 support hero
    2. Fine-tuning and monitoring chatbots
    3. More Chatbots learning
  7. AI features: Leverage AI to speed up your processes
    1. Leveling up with AI
    2. AI features in beta
    3. More AI learning
  8. Additional resources
    1. There's more to learn about your Growth plan
  9. Feedback
    1. What did you think of this course?
How to activate your Growth plan features

About the Course

Congratulations on leveling up! This course will walk you through the standout features of Front’s Growth plan, including enhanced analytics, AI-powered tools, advanced rules, and premium integrations. By the end, you’ll know how to harness these capabilities to drive productivity and streamline your workflows.

Not started
Enroll
Course Outline
  1. Welcome to the Growth plan!
    1. What’s in it for you?
    2. Sneak peek 👀
  2. Analytics: Unlocking analytics to make informed decisions
    1. Overview
    2. Power up with analytics
    3. More analytics learning
  3. Advanced Rules: Automate like a pro using expanded rule conditions
    1. Meet your new rules
    2. Distribute conversations with load balancing assignment rules
    3. Implement required tagging to track and improve your product
    4. Reply time rules set your standard of service
    5. More rules learning
  4. Macros: Accelerate your workflows
    1. Macros meet & greet
    2. Macros for support teams
    3. More macros learning
  5. CSAT: Track and improve customer satisfaction with CSAT surveys
    1. Overview
    2. Setting up your CSAT surveys
    3. Analyze your customer satisfaction
    4. More CSAT learning
  6. Chatbots: Chatbots in Action
    1. Chatbots: Your 24/7 support hero
    2. Fine-tuning and monitoring chatbots
    3. More Chatbots learning
  7. AI features: Leverage AI to speed up your processes
    1. Leveling up with AI
    2. AI features in beta
    3. More AI learning
  8. Additional resources
    1. There's more to learn about your Growth plan
  9. Feedback
    1. What did you think of this course?

Course Instructor

Jessye Levy
Jessye Levy
Product Education Manager