Satisfied Customers: A guide to measuring and improving CSAT

course
Satisfied Customers: A guide to measuring and improving CSAT

About the Course

CSAT, or customer satisfaction score, is a key performance indicator that companies need to track. It measures how satisfied your customers are with your services and products, or rates the experience a customer has with your business.


In this course, you’ll learn how to measure your company’s CSAT score with Front, both proactively and reactively, and finally obtain those 5-star ⭐ highly satisfied customers!

Course Instructor

Matthew Meeks
Matthew Meeks
Not started
Enroll
Course Outline
  1. Overview
    1. What is CSAT and why is it important to me?
  2. CSAT in action
    1. CSAT and Front
    2. Manual CSAT collection
    3. Automatic CSAT Collection
    4. Customize your CSAT surveys
  3. Measuring and improving customer satisfaction
    1. Customer satisfaction analytics report
    2. Improving your CSAT
  4. Quiz
    1. Check your understanding
  5. Feedback
    1. What did you think of this course?
Satisfied Customers: A guide to measuring and improving CSAT

About the Course

CSAT, or customer satisfaction score, is a key performance indicator that companies need to track. It measures how satisfied your customers are with your services and products, or rates the experience a customer has with your business.


In this course, you’ll learn how to measure your company’s CSAT score with Front, both proactively and reactively, and finally obtain those 5-star ⭐ highly satisfied customers!

Not started
Enroll
Course Outline
  1. Overview
    1. What is CSAT and why is it important to me?
  2. CSAT in action
    1. CSAT and Front
    2. Manual CSAT collection
    3. Automatic CSAT Collection
    4. Customize your CSAT surveys
  3. Measuring and improving customer satisfaction
    1. Customer satisfaction analytics report
    2. Improving your CSAT
  4. Quiz
    1. Check your understanding
  5. Feedback
    1. What did you think of this course?

Course Instructor

Matthew Meeks
Matthew Meeks
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