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Consolidating your customer communication channels

course
Consolidating your customer communication channels

About the Course

The first step in setting up Front is to consolidate your communication channels — email, chat, social media, SMS, etc. — so that you and your teammates can manage and reply to any message directly from Front. By the end of this course, you will have all of your channels added and be ready to start answering your messages with Front.

Course Instructor

Helena Li
Helena Li
Product Education Manager
Not started
Enroll
Course Outline
  1. Overview
    1. What is an omnichannel experience?
    2. Supported channel types in Front
    3. Front eliminates duplicate work
    4. Channels vs. Inboxes: Understanding the difference
    5. How it works: Visualizing the flow
  2. Activity: Get your channels list ready
    1. Prepare your communications list
  3. Adding your channels and inboxes to Front
    1. When to create a new inbox
    2. Examples: When to create a new inbox vs. use an existing one
    3. How your email provider affects Front
    4. Gmail & Microsoft 365: What syncs & what doesn’t
    5. Other email providers (SMTP)
  4. How to add your channels to Front
    1. Ready to connect!
  5. Recommended resources
    1. Continue your learning
  6. Quiz
    1. Check your understanding
  7. Extra credit
    1. Show us your workspace setup
  8. Feedback
    1. What did you think of this course?
Consolidating your customer communication channels

About the Course

The first step in setting up Front is to consolidate your communication channels — email, chat, social media, SMS, etc. — so that you and your teammates can manage and reply to any message directly from Front. By the end of this course, you will have all of your channels added and be ready to start answering your messages with Front.

Not started
Enroll
Course Outline
  1. Overview
    1. What is an omnichannel experience?
    2. Supported channel types in Front
    3. Front eliminates duplicate work
    4. Channels vs. Inboxes: Understanding the difference
    5. How it works: Visualizing the flow
  2. Activity: Get your channels list ready
    1. Prepare your communications list
  3. Adding your channels and inboxes to Front
    1. When to create a new inbox
    2. Examples: When to create a new inbox vs. use an existing one
    3. How your email provider affects Front
    4. Gmail & Microsoft 365: What syncs & what doesn’t
    5. Other email providers (SMTP)
  4. How to add your channels to Front
    1. Ready to connect!
  5. Recommended resources
    1. Continue your learning
  6. Quiz
    1. Check your understanding
  7. Extra credit
    1. Show us your workspace setup
  8. Feedback
    1. What did you think of this course?

Course Instructor

Helena Li
Helena Li
Product Education Manager