Welcome to Build your inbound engine, designed for admins and implementation leads who want to create efficient, scalable inbound operations in Front.

This learning path is built to help you design the systems behind great customer communication—from workspace structure, to automated routing, to connected tools and integrations.

You’ll begin by learning how to structure your Front workspace with inboxes, channels, teammates, and customer data. From there, you’ll explore how to use rules and automation to route conversations efficiently and create consistent workflows. Finally, you’ll learn how to connect integrations, CRM tools, and custom solutions that bring context and actions directly into Front.

This learning path includes:

• Design your Front workspace

• Automate your workflows with rules

• Extend Front with integrations

By the end of this learning path, you’ll be able to build a strong inbound foundation in Front, route conversations efficiently, connect your essential tools, and create workflows that help your team scale with speed and consistency.