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<10 min
15-30 min
30+ min
Welcome to Front!
Not started
5 min

Welcome to Front!

Learn how to get started with Front!
<10 min Beginner Growth Premier Scale Starter Trial
Consolidating your customer communication channels
Not started
25 min

Consolidating your customer communication channels

Harness Front's omnichannel powers and to add all your channels to Front.
Growth Beginner Premier Scale Starter Trial 15-30 min
Routing & assigning conversations to the right owners
Not started
17 min

Routing & assigning conversations to the right owners

Learn how to route work to the right queue and assign it to the right teammates.
Beginner Growth Premier Scale Starter Trial 15-30 min
Advanced Front admin settings
Not started
15 min

Advanced Front admin settings

Leverage more advanced admin capabilities and settings to customize your company’s Front workspace.
15-30 min Advanced Growth Premier Scale
Become a Front power user
Not started
15 min

Become a Front power user

Learn tips and tricks that will take your Front skills to the next level.
Growth Starter Intermediate Premier Scale Trial 15-30 min
Boosting your workflows with custom fields
Not started

Boosting your workflows with custom fields

Supercharge your automations with custom fields unique to your business, making your workflows even more efficient.
<10 min
Bringing customer context into Front with contacts and accounts
Not started
20 mins

Bringing customer context into Front with contacts and accounts

Learn how to use your customer information to automate workflows and respond with care.
15-30 min Beginner Growth Premier Scale Starter Trial
Centralize information with Front Knowledge Base
Not started

Centralize information with Front Knowledge Base

Centralize knowledge into both internal and external knowledge bases so your team and customers always have the source of truth.
15-30 min
Chatbots: Create chatbots for Front Chat with no coding
Not started
20 min

Chatbots: Create chatbots for Front Chat with no coding

Learn how to build and design chatbots with Front Chat to handle customer inquiries, answer questions, and route to a human when needed.
15-30 min Beginner Growth Premier Scale Starter Trial
Classifying, organizing, and measuring conversations with tags
Not started
13 min

Classifying, organizing, and measuring conversations with tags

Learn how to create, apply, and use tags to categorize your conversations and measure them with analytics
15-30 min Beginner Growth Premier Scale Starter Trial
Connecting your apps to where work happens
Not started
7 min

Connecting your apps to where work happens

Learn how to integrate all your 3rd party applications.
Scale <10 min Beginner Growth Premier Starter Trial
Dynamic objects: access third-party systems within a conversation
Not started
23 min

Dynamic objects: access third-party systems within a conversation

Set up dynamic objects to automatically access your third-party systems directly from Front conversations.
15-30 min Advanced Growth Premier Scale
How your team collaborates in Front
Not started
15 min

How your team collaborates in Front

Supercharge your team with Front’s suite of collaborative features designed to help everyone together work with maximum efficiency.
Scale 15-30 min Beginner Growth Premier Starter Trial
Launching Front to your team
Not started
17 min

Launching Front to your team

Learn how to invite your teammates and launch Front for your company!
Starter 15-30 min Beginner Growth Premier Scale Trial
Leveraging SLAs to create safety nets and never miss a message again
Not started
10 min

Leveraging SLAs to create safety nets and never miss a message again

Learn how to create and use SLAs to ensure your team responds within a certain amount of time to all messages.
<10 min Growth Intermediate Premier Scale
Managing your Front account in admin settings
Not started
5 min

Managing your Front account in admin settings

Get an overview of Front’s settings for a Front admin and the most relevant settings that admins can use to manage their team settings in Front.
Growth <10 min Beginner Premier Scale Starter Trial
Managing your inbox like a pro
Not started
15 min

Managing your inbox like a pro

Learn all the key features in Front to triage your inbox and complete your work like a pro.
15-30 min Beginner Growth Premier Scale Starter Trial
Measuring and improving team performance
Not started
25 min

Measuring and improving team performance

Monitor and take action on key trends for team productivity and individual teammate performance.
15-30 min Advanced Intermediate Growth Premier Scale
Operate a world-class Support team with Front
Not started

Operate a world-class Support team with Front

Build your support workflow from beginning-to-end and deliver exceptional customer service with Front.
30 min - 1 hour Beginner Growth Intermediate Premier Scale Starter Support Trial
Optimizing email deliverability for Front
Not started

Optimizing email deliverability for Front

Configure your SMTP forwarding email channels, a crucial step for optimal deliverability of your emails.
<10 min Growth Intermediate Premier Scale Starter Trial
Satisfied Customers: A guide to measuring and improving CSAT
Not started
10 min

Satisfied Customers: A guide to measuring and improving CSAT

Learn how to use Front's CSAT Scoring and analytics to measure and improve your customer satisfaction.
<10 min Growth Intermediate Premier Scale
Setting up and customizing your Front analytics
Not started
11 min

Setting up and customizing your Front analytics

Learn how to leverage Front analytics to power your business decision-making.
15-30 min Growth Intermediate Premier Scale
Setting up and optimizing your individual Front workspace
Not started
10 min

Setting up and optimizing your individual Front workspace

Get ready to work in Front by setting up your account from beginning to end.
<10 min Beginner Growth Premier Scale Starter Trial
Streamlining your internal teams with workspaces
Not started

Streamlining your internal teams with workspaces

Organize the different areas of your business into streamlined workspaces.
15-30 min Intermediate Premier Scale
Understanding and handling your company's workload
Not started
15 min

Understanding and handling your company's workload

Take a deep dive into your Conversations and Message Templates reports in Front analytics.
15-30 min Growth Intermediate Premier Scale
Understanding rules, automation, and workflows in Front
Not started
30 min

Understanding rules, automation, and workflows in Front

Create rules to automate your workflows and reach your business goals faster.
Advanced Growth Intermediate Premier Scale Starter Trial 30 min - 1 hour
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